After-Sales

After purchasing an Euromix plant, customers are not simply left to fend for themselves. Excellent customer service includes intensive consultations before and during the acquisition of the concrete batching plant, as well as after-sales service on-site — anywhere in the world.

In order to do that, our specially trained support staff will visit your construction site and spend several days providing your staff with professional training to ensure a smooth production process. And as you might expect, we are not afraid to get our hands dirty. Our principle is not just about selling a product but transferring the necessary know-how for the independent production of quality concrete. During our stay, we will not only demonstrate correct and speedy assembly and dismantling of the plant but also simulate potential errors and present troubleshooting solutions. Thus, you will be prepared for all eventualities and your team will know what to do in any situation.

This service allows any company to produce high-quality, ready-mix concrete quickly and easily. As it is also in our interest to minimize the costs for your concrete production, we deliver a spare part set with each system upon request. If required, this inventory stock can be used immediately preventing any interruption of the production. As an additional service, we offer the option to provide quick troubleshooting services using remote diagnosis performed by our engineers and developers. This remote maintenance option requires only an Internet connection. If in spite of all this you still require assistance, we will be happy to help you further. Our service includes the worldwide dispatch of spare parts on short notice. For all other issues, we put our entire team at your disposal.